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Shipping Policy

Shipping Policy: Now shipping to all states in USA

  1. Nationwide Delivery: We are committed to ensuring your satisfaction. In the event we are unable to deliver to your location, a full refund of your purchase will be processed without delay.

  2. Production Lead Time: Please note that there may be a lead time of up to three weeks for the preparation and dispatch of your cold plunge products. Orders received after 12:00 PM EST may be processed the following business day. You will be promptly notified in the case of any unforeseen delays.

  3. Delivery Time: Upon dispatch, our delivery time ranges from 3-10 business days, depending on the shipping destination.

  4. Product Safety: Your product's safe arrival is our priority. Each cold plunge product is packaged meticulously to ensure its safe arrival. In the unlikely event of damage upon receipt, please contact us within 24 hours to arrange a claim ticket.

  5. Customer Support: Our dedicated customer service team is on standby to answer any questions or concerns about our shipping policy, your order status, financing options, or any other inquiries you may have. Your business is greatly appreciated, and we look forward to delivering an exceptional service.

  6. Damage during transit: Damage should be noted with the truck driver present. Pictures should be taken, including pictures of the truck. NEVER SIGN A DOCUMENT THAT SAYS GOOD CONTION IF YOU DIDNT INSPECT THE PACKAGE AT DELIVERY. Compensations due to damage will only be honored if pictures of the truck, driver and package were taken and nothing stating otherwise was signed. 

Shipping Policy: Local deliveries (Miami-DADE, Broward & Palm Beach)

  1. Deposit and Balance Payment: To confirm your order, a deposit is required. Choose "Partial payment" in the product page. The remaining balance is to be paid on the day of delivery/installation.

  2. Local Delivery Areas: Our local delivery service is currently available to customers located in Miami Dade, Broward, and Palm Beach counties.

  3. Production Lead Time: Please be aware that there may be a lead time of up to three weeks for the preparation of your cold plunge products. Orders submitted after 12:00 PM EST may be processed on the following business day. You will be promptly notified in case of any unexpected delays.

  4. Delivery and Installation Day: Upon completion, we will schedule a delivery and installation day that suits you. On this day, the balance payment of your order will be due. 

  5. Product Safety: We take great care in ensuring your cold plunge products are delivered in perfect condition. In the unlikely event your product arrives damaged, please notify us within 24 hours and we will swiftly arrange for a replacement.

  6. Customer Support: Our dedicated customer service team is available to address any questions or concerns about our local delivery policy, your order status, financing options, or any other aspect of your shopping experience. We highly value your business and are committed to delivering top-notch service.

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